After Sales Technical Support / Spares Logistics

Through RFS we offer a second-to-none after sales support service. Forget long lead times for spares, forget waiting a week just to receive a proposal for urgent technical support, forget excessive rates for a critical service when you need it most. RFS, through hand-picked experienced service contractors globally, RFS strives to get you immediate local technical support. Where possible we want to have our engineers on the vessel within 24 hours, or faster, in case of urgency. Spares will be sourced directly from the OEM or supplier and shipped/flown to your vessel as quickly as possible, cost-effectively and professionally.

Whether it be supervision, general maintenance, repairs, upgrades, parts supply, emergency repairs etc. we want your asset to operate as quickly as possible without charging an arm and a leg. Customer satisfaction is at the top of our priorities. Reliability of the asset, prompt local support and therefore reducing downtime is a critical for us. This is achieved through using proven components in combination with our global pool of experienced marine engineers and technicians with their various fields of specialism.

Whether you require your crane, winch, gangway etc to be serviced or upgraded, whether you require supervision assistance in dock, whether you need emergency repair, spares or servicing… we can assist anywhere, anytime. Whether your vessel is in SE Asia, US Gulf, West Africa, South America, Middle East or Europe we can have our engineers on board within 24 hours through strategic partnerships with experienced Engineers and engineering companies familiar with our products world-wide.